tewrdJUDGING BY THE NUMBER OF TELEwork-related disputes making their way into the legal system, even companies with large-scale, successful work-at-home programs aren’t immune to serious problems.

Classic “he said/she said” exchanges are typically at the root of such full-blown legal conflicts between workers and managers; these usually result from improperly trained managers and poor communication on both sides.

What can you do to avoid trouble before it starts? If your company is new to telework arrangements, develop a specific legal telework policy you can turn to if things get out of hand. And if you’ve already drafted a legal policy, be sure to review it periodically and make tweaks and updates based on feedback from employees and your human resources and legal departments.

Take the case of former Aetna Life & Casualty employee Virginia Daley, who sued the company claiming she was fired because she …